Your own IT department, for one predictable monthly fee.
I look after your computers, accounts, network and backups so problems get fixed fast and most never reach you. One person to call, plain answers, no long contracts.
- Remote help desk
- Proactive monitoring
- On-site visits in the GTA
What’s included
Everything your team needs to stay productive, covered in one monthly plan.
Help desk & remote support
Your staff email or call for help and get a real person who connects remotely and fixes the problem.
Proactive monitoring
Computers and servers are watched for disk space, failures and warning signs, so issues are handled early.
Updates & patching
Windows, Mac and software updates are scheduled and checked so devices stay secure without interrupting work.
Security basics
Multi-factor sign-in, email protection, antivirus and password management set up and kept current.
Backup checks
Backups are monitored and test-restored, so you know your data can actually be recovered.
Users & devices
New hires set up before day one, leavers locked out the same day, and every device accounted for.
Network, Wi-Fi & printers
Routers, firewalls, Wi-Fi and shared printers kept working, with on-site help when hardware needs hands.
Licences & vendors
Microsoft 365, software licences and internet providers managed, so you stop chasing support lines.
Regular check-ins
A short review of what was fixed and what’s coming up, with advice on what to buy and what to skip.
The kinds of tools I set up
Proven business tools, chosen to fit your size and budget rather than forced on you.
SupportRemote support & ticketing
- Secure remote desktop access
- Request tracking so nothing gets lost
MonitoringMonitoring & patching
- Device health and alerts
- Automated Windows and app updates
ProductivityEmail & collaboration
- User, licence and mailbox management
- Shared files, chat, and calendars
- Microsoft 365 and Google Workspace
SecurityEndpoint & email security
- Antivirus and threat protection
- Spam and phishing filtering
IdentitySign-in & passwords
- Multi-factor authentication
- Shared team password vaults
RecoveryBackup & recovery
- Computer, server and cloud backups
- Scheduled test restores
Already using other tools? I can work with what you have, and I’ll tell you honestly if something should change.
How a support request works
Simple for your team, with no technical know-how needed.
Ask for help
Your team emails, calls or messages me. No ticket portal to learn.
I connect and fix
Most issues are solved remotely. If hardware needs attention, I come to your office.
Follow up
I confirm it’s working, note what happened, and fix the cause so it doesn’t return.
Managed IT support questions
Straight answers before you get in touch.
What’s the difference between managed IT and pay-as-you-go?
Pay-as-you-go means you call when something breaks. Managed IT means problems are prevented and fixed under a fixed monthly fee, so there are fewer surprises and faster help.
How is managed IT support priced?
Usually by the number of people and devices, plus the level of support you choose. After a free call you’ll get a written quote with clear prices.
Do you replace my current IT person?
Not unless you want me to. I can take over completely or support your existing person with extra coverage.
Can I cancel if it’s not working for me?
Yes. There are no long contracts, so you can stop when it no longer suits you.
Explore other services
Everything your business needs from one person.
Ready for IT you don’t have to think about?
Book a free 30-minute call. I’ll review your setup and send a written quote within one business day.
- Area
- Toronto and the GTA, on-site or remote
- Hours
- Mon–Fri, 9 a.m.–5 p.m. ET
- Reply
- Within one business day